Return & Refund Policy

Thanks for shopping at ​Minotaur Clothing. If you are not entirely satisfied with your purchase, we’re here to help. Please contact us immediately.

• If you are unhappy with your purchase, please notify Minotaur Clothing by email within 30 calendar days of purchase.
• You have ​30 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.

• Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your credit card (or original method of payment).
• You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

• If there is a manufacturing fault with the make-up of the boot or item of clothing and it is deemed that the fault is of Minotaur Clothing, then Minotaur will return your item to the manufacturer for repair. The item will be returned to you free of charge.
• Please contact Minotaur immediately notifying us of the issue before you return your item.
• Your special/personalised order will need to be returned to Minotaur at the cost of the customer for inspection before the item is returned to the manufacturer..
• If the fault is of ​Minotaur, then the customer will be refunded their postage.
• If the fault is of the customer, then the customer will not be refunded their postage.

• If it is deemed that the customer is entitled to a refund due to the fault of Minotaur Clothing, you will be reimbursed your postage.
• If it is deemed that the fault is of the customer then you will not be refunded your postage.

It is the responsibility of the customer to be present or make other arrangements to receive the Signed For/Tracked item at the address the customer has provide at the time of order.

If the customer is not present at the time of delivery a notice will be left for the customer to attend the local delivery depot to re arrange a delivery or collection.

If the customer is not able to proceed with these instruction the local delivery depot will return the item to Minotaur Clothing UK.

It will be the responsibility for the customer to pay the return postage to the address provided when making the order if the customer is not present at the time of delivery or has not made other arrangements to receive the Signed For/Tracked item.

Special/Personalised item with the customers own logo/design will not be refunded as the item will not be resalable. Minotaur will return the item at the cost of the customer.

If you have any questions on how to return your item to us, contact us.